CANCELLATION & REFUND POLICY

1. We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment.

2. Clients who arrive more than 30 minutes late will forfeit their appointment and need to reschedule. The visit will be marked as a "no show" and will have a fee of $25.

3. Cancellation with less than 24 hours notice will result in a fee of $25.

1. **Customer Satisfaction**: We strive to ensure that every client is satisfied with our service. If you are not satisfied with the result, please let us know before leaving the salon. We will gladly correct any deficiencies within 48 hours of your visit.

2. **Money Back**: Refunds are only available in exceptional circumstances if the error was made on the part of the salon and it is not possible to correct the result. Refunds are at the discretion of the salon administration after careful consideration of the claim.

3. **Grievance Procedure**: To file a complaint, you must contact the salon administrator within 48 hours after the service has been rendered. The client must provide a receipt and explain the reason for dissatisfaction.

4. **Exceptions**: Refunds will not be issued in the following cases:
- The client has changed his/her mind after the service has been completed.
- The service was performed according to the client's wishes, but the result does not meet the client's expectations.
- Damage or alterations occurred as a result of the client's actions after visiting the salon.

5. **Alternative Solutions**: Instead of a refund, the salon may offer to correct the result free of charge or provide another service for an equivalent amount.

6. **Gift Certificates and Prepayments**: Gift certificates and prepayments are non-refundable, but may be redeemed for other salon services.